Who You Are: If you are passionate about education abroad, travels, and relationships, this may be your dream role! In addition to passion, we are looking for a Social Content and Engagement Manager who has excellent written/verbal communication skills, enjoys seeking out operational improvements, thrives in a flexible environment, and see problems as opportunities! What You'll Bring: - High School Diploma or equivalent required, applicable degree is a plus, but not necessary. - 2+ years of Customer Relations or Customer Service experience. - 1+ years of previous experience in managing and moderating a large and active (5k+ members) Facebook Community. - Demonstrated experience and success in building and maintaining an online community across any social platform. - Experience with marketing software is a plus! - Excellent English written and verbal communication skills. - Ability to engage customers over phone, video calls, and emails as the situation requires. - Demonstrated ability to solve problems and manage conflict. - Strong organizational skills and ability to manage multiple priorities at once. - Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth. - Ability to work well independently and as a member of a highly integrated and diverse team. What You’ll Do: - This is a vital position responsible for maintaining a positive, healthy, and enthusiastic community of High Levelers across all social channels, especially within our Facebook page! - Community engagement and moderation across Facebook, Instagram, Twitter, LinkedIn, etc. for multiple projects simultaneously. - Strategize on social media tactics and engaging & informative content to cultivate the community. - Recommend and onboard scalable software solutions to support communication channels & build revenue streams. - Provide solutions for any community/client troubleshooting needed, using a high level of discretion to solve concerns quickly and thoroughly. - Identify, cultivate, and engage special advocates and enthusiasts. - Collaborate internally on content and/or foster collaboration agreement with content creators to contribute to our newsletter. - Collecting users' feedback and improvements proposals. - Brainstorm ways to improve the community experience. - Other duties may be assigned and/or modified as business needs change